A thought-leader and provocative voice, Ellen Burton is driving change, coaching business leaders and inspiring audiences internationally on how to bring a growth mindset to the current era of constant change. For 25 years Ellen’s company EJ Burton & Associates has been on a mission to effect healing in the business community. Because of pervasive bullying, disrespectful interactions and dysfunctional work groups, she has championed the need for workplace civility. In her new book The Civility Project: How Corporate Culture Impacts Wellness, Productivity and Profit (Amazon) she offers practical solutions to the $5 billion dollars lost to American businesses because of incivility in the workplace.
Leadership is so dynamic and fluid that the pressure to increase profits is unyielding. In support of these executive leaders, Ellen’s contribution has been to support them with Coaching to intentionally design a culture of reverence. We have found most leaders are relieved to find that collaboration, which they know fosters innovation, creative problem solving and quicker resolution of conflict, is not intuitive for teams. Leaders are also surprised to find that there is a cost to the organization in the form of wellness and productivity when workers don’t feel included, valued, experience disrespect or bullying. Once leaders clearly establish how we’ll work together, learning support provide specific tools and strategies to support paradigm shifts in teams to encourage collaboration vs. competition.
“As a result of my experience, I am convinced that leaders and their workforce want cooperative, respectful and productive relationships at work. The gap occurs when leaders (C-suite, Boards, and Upper-management) do not set clear intentions and behavioral expectations. Usually this is because they assume others “should just know” how to work together. As a result, I consistently see worker’s passion and ownership for the service/product they create unnecessarily deteriorate. Leaders, managers and non-manager employees all have responsibility for respectful communication, so we offer the tools of OD needs assessment, Executive Coaching and learning support so they learn to manage their emotions, manage their time/energy and use data to support increased wellness (decreased sick days), increased employee engagement (decreased turnover and sabotage) and improved productivity (increased profit).”
Ellen's New Book
The Civility Project