There should be nothing controversial about everyday kindness. Civility, on the other hand, has a tough time getting its foot in the door. Civility is about behavior, especially behavior that reflects respect for others - considered as an eagerness to show regard for others. However, civility can be blamed for sanding down the edges of a conversation - when in fact, civility makes room for a more truthful, productive exchange. Interestingly, the new talk of civility troubles those across the political spectrum. For those on the right, civility is political correctness by a different name, while those on the left tend to see it as a way of silencing dissent. Civility is simply courtesy in behavior and speech.
Moving from the break room to the boardroom, we have decades of research proving how civility and inclusion boosts financial performance, innovation, market share, team collaboration, and more. This information has played a critical role in advancing many employee initiatives and paved ways for future ones. Rather, for some companies and executives, even the most compelling data seems to require additional rounds of convincing.
Civility in the workplace is not a crisis prevention strategy. To fuel long-term commitment, businesses must believe civility promotion is mission-critical and is the right thing to do. Most creative, high impact ideas are rooted in personal experience. The intellectual capital of a civil workforce encourages authentic engagement with clients, consumers, vendors, partners, potential and current workforce.
IMMEDIATE TRANSFORMATION: Business transformation is often interpreted as a solution to a technical problem inside an organization. While that may be true, the reality is that business transformation is meant to answer transformation at all levels, including operations, processes, people, and long-term business strategy.
GLOBAL LEADERSHIP: The global mindset allows leaders to connect with individuals and organizations across boundaries. As businesses continue to expand their operations beyond their home borders, the topic of attracting, maintaining and developing people who can successfully perform in global environments is receiving more and more attention.
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Ellen Burton's newest keynote presentation The Civility Project: How to build a culture of reverence to improve Wellness, Productivity and Profit based on her new book being released in Spring 2018. How do you keep getting better when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance? How does respect and consideration lead to Increased profits?
THE ANSWER: Finding the compassion in civility.
Emotional tension stemming from incivility can silently kill productivity and have a negative affect on a person's overall health.
Once you know what makes you valuable to others, you are more authentic and confident.